Vanguard Management Group conducts board orientations which lessen the learning curve for the new Board. The orientations are packed with industry information and community facts to bring everyone up to speed. This ensures everyone is on the same page and strengthens the communication between all the board members.
Vanguard Management Group passes the administrative costs of collection on to those who do not pay their fees on time. This means you never have to worry about paying out of pocket for envelopes, postage, statements, and other administrative costs relating to collections.
We know you have questions and it’s our job to make sure they are answered before they’re asked. Our reports strive to anticipate your needs by tailoring each report to your community, giving you assessments and solutions to any issues. If a solution requires community dollars, we make recommendations to the Board and await your approval.
Our state-of-the-art, interactive website redefines the term ‘personal communications’ and marks a new level of service for many of our clients. Don’t have internet? Our customer service representatives are there to take your calls. Phone calls are returned at least once, often twice, a day. If we are unable to immediately answer any questions you may have, we’ll respond within one business day by email. All calls are recorded. With detailed analysis provided by the system, we can monitor times on hold, hang-ups, call backs, and many more capabilities to ensure the best client experience when owners phone in.
Other Management groups often have one manager handling numerous tasks and are therefore not always able to provide a premium level of service. At Vanguard Management Group, we pride ourselves on our ability to work as a team. Our managers are never overloaded. Their primary purpose is to work directly with the Board. Property inspectors handle the violation inspections and letters. Accounts Receivable ensures your policies are followed monthly. Our insurance administrator will bid your insurance out each year. When you engage in our services, you get more than a manager. You get a team ready to provide the level of service you deserve.
You won’t only get a specialized Vanguard team working with you. Each project is overseen hands-on by the four leaders of Vanguard Management Group.
