Yes, the Vanguard Management Group maintains buildings, grounds, and recreation facilities. However, our success actually has little to do with the management of these. Successful homeowner association management (includes condominiums, townhomes, and all common interest properties) begins and ends with our client residents and our interactions. We hire staff who understands that residents calling with annoyances and problems are often stressed, strained, and angry for other reasons. There is often a fine line or a blur between association-responsible repairs and owner repairs with respect to condominiums, villas, and townhome owners. . However, expectations are more demanding for single family homeowners. Much of the routine maintenance of condos and townhomes are outsourced. Single family homeowners are tasked with keeping their grass green, their mailboxes clean, their eves painted, and their driveways free of oil…all the time.
Life isn’t easy and we know it. Our team, its managers and support are empathetic. Empathy is an important trait that we look and test for, before we hire. It’s what helps our folks wade through the many frustrations that erupt in phone calls and emails. Our on-going training reinforces and fortifies an objective of patience, tolerance, and resolution. We handle the anger, agitation, and attitude professionally so you do not have to.
Successful communication affects every factor and action of the management process. Listening carefully to board expectations and instructions is where we begin and how we build upon our relationship with you. We listen, explain, discuss, and listen again until we completely understand every facet of your community and how you want it managed. Once we are satisfied that we understand your expectations, we run with it. We meet with service providers to ensure that they fully understand Board expectations and the scope of their commitments to the association. Our on-boarding (transition) process from self-management or another management company and ongoing communications involve all of our department heads: Accounting, Administration, Customer Service, Project Coordinator, and your Manager. Department supervisors are available to the board when your manager is not. In summary, the key to successful management is open communications between the board and management and the owners and management. Furthermore, Vanguard sets itself apart in the field of HOA Management by being one of the very few companies that requires accountability from our staff and managers. Each month, managers have reports and protocols to ensure that we provide each association with the level of service for which they contracted.
Serving Tampa Bay, Vanguard Management Group is but one of a handful of homeowner association management companies with a 25 year track record. In 1988, we provided condominium management services only. Our first client then, remains our oldest client now. A few years later, we expanded by adding HOA management services, followed by mobile-modular home management, cooperatives (co-ops), and 55 plus adult communities. In 1988, when I first offered association and community management services, I had one employee and me. Without my degree and background in accounting, the two of us couldn’t have handled the communities we started with and those that followed. Skip forward twenty-five years. Our personnel have increased to twenty-four with eleven being managers. Furthermore, I understand that we fall into the top 100 management companies with respect to staff and client size. I also understand that there are more than 2500 HOA management companies in the state of Florida.
Vanguard Management handles everything that either bores or drives most board members crazy In addition to the good, bad, and ugly. We recognize that a board member’s home is their castle. Our managers, not the board, handle difficult conversations to insulate our board members. In addition to our managing the mundane, Boards rely upon our expertise with projects having a huge bearing on their property, safety, and finances. For ten years, in addition to the standard condominium management services, we have participated in and are currently active in the settlement, remediation, and reconstruction of sinkhole communities.
If you want the best of Tampa Bay, count on us to do what it takes to keep your property running smoothly. This includes all accounting needs, any collections issues, online ARC/ACC reviews and processing, covenant enforcements, inspections and so much more.