The Vanguard Advantage applies to our clients who benefit from our management style:
- With over 30 years of experience, we have time tested systems and processes that others are guessing at.
- Requiring accountability of staff and managers
- Provide state-of-the-art methods of communication
- Utilizing the industry’s most up-to-date, real time, online property/ accounting technology and software
- Departmentalization ensure topnotch manager support and owner accessibility.
- The go-to for the management of catastrophic (sinkhole, fire, collapse, termite) experience and personnel.
The Vanguard Advantage is what sets up apart from the competition. With Vanguard Management Group, you receive:
Board Member Education
Vanguard Management Group conducts board orientations which lessen the learning curve for the new Board. The orientations are packed with industry information and community facts to bring everyone up to speed. This ensures everyone is on the same page and strengthens the communication between all the board members.
No More Pre-Legal Collection Costs
Vanguard Management Group passes the administrative costs of collection on to those who do not pay their fees on time. This means you never have to worry about paying out of pocket for envelopes, postage, statements, and other administrative costs relating to collections.
Detailed Inspection Reports
We know you have questions and it’s our job to make sure they are answered before they’re asked. Our reports strive to anticipate your needs by tailoring each report to your community, giving you assessments and solutions to any issues. If a solution requires community dollars, we make recommendations to the Board and await your approval.
Redefining Personal Communications
Our state of the art, interactive website redefines the term ‘personal communications’ and marks a new level of service for many of our clients. Don’t have internet? Our customer service representatives are there to take your calls. Phone calls are returned at least once, often twice, a day. If we are unable to immediately answer any questions you may have, we’ll respond within one business day by email. All calls are recorded. With detailed analysis provided by the system, we can monitor times on hold, hang ups, call backs, and many more capabilities to ensure the best client experience when owners phone in.
No Management Overload
Other Management groups often have one manager handling numerous tasks and are therefore not always able to provide a premium level of service. At Vanguard Management Group, we pride ourselves on our ability to work as a team. Our managers are never overloaded. Their primary purpose is to work directly with the Board. Property inspectors handle the violation inspections and letters. Accounts Receivable ensures your policies are followed monthly. Our insurance administrator will bid your insurance out each year. When you engage our services, you get more than a manager. You get a team ready to provide the level of service you deserve.
Leaders on the Frontline
You won’t only get a specialized Vanguard team working with you. Each project is overseen hands on by the four leaders of Vanguard Management Group:
Robert J. Moyer Jr.
President of Vanguard Management Group
President of the CEOMC
Bachelor’s degree from Florida State University in Accounting
IRS Field Agent for seven years
CEO of Vanguard Management Group
Over 25-years’ experience in the Property Management Industry
Fully licenced: LCAM
Held position of Senior Account Controller – CEO
Vice President of Operations
15 years’ experience in the Property Management Industry Oversees the introduction and implementation of the best practice as well as well the continuous Total Quality Management (TQM)
New Community / Transition team Lead
Administration and Human Resource Executive
Vice President Client Relations
Over 30 years’ experience in the Property Management Industry Condos, Co-Ops, HOA’s, Multi-Family, Mobile/Modular
Fully licensed: LCAM since 1988
CAI Designations : CMCA, AMS, PCAM
Building Managers International – CBA
Director of Accounting
15 years’ experience in cash management and project management
Bachelor’s Degree in Accounting, University of Phoenix
They will attend meetings, orientations, inspections, and the detailed discussions which will ultimately result in a smooth transition with mutually agreed upon management objectives of your community. The level of attention you can expect for your Association will go beyond the day of the sales pitch.
A Strong Support System
We believe in departmentalization which means your members will have multiple contacts when they phone our offices for assistance. We have a strong support staff to ensure your policies are followed month after month. Many of our competitors can’t say the same.