MANAGEMENT SERVICES - Full Service
Vanguard Management Group offers a full range of Condominium Management Services, Homeowners Association and Mobile Parks for every aspect of management solutions.
Allow me to share a particularly kind complement: "Sinkholes provided stormy seas for most of our condominium owners. Vanguard was a bastion of patience and.a bulwark to not only the board, but to every resident, homeowner, and tenant".
We offer comprehensive accounting services including:
- Departmentalized, in-house staff
- Daily bank reconciliations you’re able to view 24 hours a day, seven days a week.
- Customized reporting options
- Budget preparation
- Financial by 10th business day
Online Management Tools
Our interactive online tools give you unlimited access to your community. In this new age of technology, we strive to make your digital experience as quick and seamless as possible by providing:
- A/P approval and payment
- Bank activity, financial reports, detailed collections info
- Any violations and ARC requests made by owners and occupants
- Ability to issue or review work order reports and notes
- A web portal for owners where they can report and receive updates on R & M, pay their bills, review payments history, and report street light outages.
Assessment and Collections
Like our bank reconciliations, you can view assessment and collections information no matter the day or time including:
- Charge card, eCheck, coupon, ACH
- Customized automated processing
- Tracking collections and assisting counsel
- In-house collections services and dealing with small claims court
Paying Expenses with Paperless Billing
Going paperless saves you time and reduces the stress of bookkeeping.
- Payables lockbox captures invoice image
- Online portal for Board review and approval
- Checks issued upon expense approval
- Online activity retained for perpetuity
Repairs, Maintenance, and Improvements
Maintenance is part of life as a Management group. Vanguard works with preferred service providers[link to preferred service providers page] to receive the best service at the best price.
- Assist with development of specifications
- Manage bidding and oversee projects
- Supervision of projects and inspections
Violations happen and it’s important someone knowledgeable and experienced is on hand to take charge of the situation.
- Guidance with initial policy/statutes
- Inspections, write and issue letters
- Handle all owner responses (phone, mail, email, online)
Communication is crucial to an efficient business. Vanguard Management’s customer service department allows you to:
- Get answers from “live” customer care representatives
- Experience extended customer service hours
- Pay by ACH, charge card, eCheck, coupon
- Access forms or apps by download, fax, or online completion
- Track critical dates such as insurance expiration’s, etc.
Vanguard Management Group provides written inspections that are tailored to your community and include:
- Common areas and amenities
- Maintenance contract supervision
- Grounds and service reports
Online Architectural Review & Processing
- Application and all documents available online
- Date sensitivity protocols
- Auto-approval option
- Share notes, comments with committee/Board
- Manager assistance as needed