Complete the items below to get an update on a matter previously reported or to bring a new item of repair or maintenance to Management's atttention. Having to deal with repairs are frustrating enough, not knowing how long they are going to take or how the process works makes it even more frustrating. To save you some of that here is some policies regarding repairs and maintenance that have been adopted by your community.

When you are transferred to report your problem, a service team member may take your call. If busy, an interactive message center will handle your call. Regardless of who takes your call, appointments are not scheduled at that time. The request is routed to your property manager who will select the best person and process to resolve your issues quickly.

All messages are at least reviewed within four hours. Safety considerations are always a priority, but customer satisfaction and costs are a close second.

When irrigation is not broken, the system operates on a timer that waters a particular area for an hour or so and then it moves onto another area for or an hour or so and shuts off when the cycle is done. So if a pipe is broken or similar matter occurs, a particular area can waste a bit of water but after an hour the system closes that area down when it moves to another area.

Here are examples of problems that your Board wants fixed as quickly as possible:

Sprinklers do not shut off when they should and continue running for hours and hours possibly flooding areas.

The broken pipe example mentioned above could require immediate attention if it is causing serious damage (not just a small washout).

Irrigation not working during a very dry summer requires a quick fix

Grass withering or curling or turning brown warrants prompt service.

Now these are examples of service that do not warrant immediate attention. These matters will wait until the next regularly scheduled visit by the Irrigations Specialist. These jobs are batched or held until then so that special charges are not incurred:

Areas of irrigation not working during the rainy season. For your information the rainy season denotes any time of year where we receive adequate rainfall one or more days per week.

Missing or broken heads during the rainy season

Broken pipes that are not resulting in significant damages or security issues.

Again, non-emergency repairs are held until the next visit. This could be from two days to a maximum of 30 days as many of you receive service once a month. If you have your own timer to your home, you may turn it off. Once repairs are made the technician will turn it back on.

Lawn and lawn Service Concerns, Issues and Complaints

Therefore it is important that you report matters promptly. Please call whenever you see: The broken irrigation pipes. Areas of washout Irrigation not working during a very dry summer Grass withering or curling or turning brown Missing or broken heads Areas or irrigation damaged by the lawn service The lawn service maintaining our grounds in a manner contrary to common sense The lawn service missing areas or questions that you have about the service. Broken or dangerous tree branches Blackened slick walkways caused by mold

One more thing before you report your problem, various maintenance issues will not be scheduled right away.

Sometimes it can take as long as 30 days for the next scheduled visit of the irrigation Specialist. Other are batched or held until then so that special charges or multiple service charges are not incurred.

With lawn service concerns, your prompt reporting of any incidents should facilitate quick results with cutting and trimming issues, but remember that not all lawn services do irrigation work or the trimming of high branches; there are often specialists for this work.