Message From The President:

What comes to mind for most of us when we think of association managers and their duties center about pools, clubhouses, homes and condominiums.  In truth, physical assets are no-brainers.  There are professionals for every imaginable problem and tried-true systems for repair, replacement and preventative maintenance.  The real
challenge in our industry is communications.

As a board member, think about the times when you were curious about occupants in a nearby home or the status of a long-term delinquency or when an ARC request might expire or what stage a violation had escalated to.  Managing a community as volunteer places you at the mercy of many others.  Some of you wait for monthly written reports, others for emails with heavy attachments that open slowly and print even slower.  You wonder about work and bids that you ordered weeks ago. You wait for return calls from your manager, your attorney...and you wait.

What about responsible owners - did their check clear?  Has management received and passed along their architectural request.  What is going on with the pothole in front of their home that they reported a month before. What day is the Board Meeting this month or is there one?  Is the third Saturday in June available in the clubhouse?

This is why Vanguard lives up to their name - the leading edge in community management.  We understand our role and what is important to our clients.

Board, what if you could:

• See what your management company sees 24/7
• Know who lives where, the renters name and when they moved in
• Review the last action taken on a particular receivable or run a report that provides that detail on all receivables
• Check out any vendor history at any time
• Review actual invoices for us to pay with your approval
• See a community data base with all of your association's nuances
• Print a summary of every contract and contractor with fees and terms
• Check on cash balances
• Review reserve bank activity
• Print any financial report when you want it.
• Print out approve and disapproved ARC requests by name or address
• Look up any open or closed work order

And this is the tip of the iceberg.  Furthermore, a few of the tools available to the owners and residents are the ability:

• To access their payment history 24/7
• Submit ARC requests on-line and review on-going activity.
• Submit workorders on-line and review on-going activity
• Vote on-line
• Pay by charge and eCheck on line
• To access calendars on-line

In closing, we welcome the opportunity to show you how our technology can make a huge difference in Board and Resident satisfaction.

Bob Moyer
President