People do what is inspected, not necessarily what is expected
The complaint we hear the most from our prospective clients is, Our manager has too many properties, not enough time, the Board has to pick up the pieces, and keep the ball rolling.
No wonder, with other companies, most managers are left to manage their way, not the company's way or your way.
The Vanguard Advantage: Your community is managed by an association, a team, or company with a manager not by your manager.
Managers have a full load. Like you and I, Managers are people with lives and problems and deadlines and pressure. They likely have more job related stress than most other livelihoods.
That being said, our opinion is that we as a company and their employer would be negligent to leave some matters entirely up to the Manager's memory.
- Bidding your insurance 90 days out is done by our Insurance Liaison.
- Your receivable''s policy which we establish from the start is applied rigorously by our AR Department
- Your state and federal reports are in the capable hands of our accounting staff
- Timely mailing of your annual and budget meetings lie with our admin department.
Your community has too many vital commitments and deadlines to leave in the hands of just your manager. Our managers are supervised and required to provide Vanguard and the Board with written inspection, workorder, and violation reports. Our managers provide us with a calendar of your meetings and inspections.
In summary, your community is managed by Vanguard, not just by your manager.
Internal Communications
- Monthly Manager Meetings & Weekly Reporting To Supervisor
- Monthly Staff Meetings
- New Community Orientation
- Weekly CEO Meeting
- Systems And Software Training
- Written Job Descriptions For All
- Written Processes By Department
- Uniformity Of Information To Provide Backup Support
- Emergency Support On & After Hours
Communications
- Customized Inspection Reports
- Communications Via Voice, Email, Fax, Fax On Demand, & On-Line
- Regular CCR, AR, WO Reports
- Managers Reports For Board Meetings
- New Board Member Primer
- New Owner Package
- Information Messaging
- Management & Assoc Web Site, Board Portal
- Real time, online access
- Management Team Startup
- Customized Management Plan Of Action
Community management is not just about buildings, grounds and maintenance. Its about communications being the best that it can be both internally within our company and without. A communication triangle exists between the Management, Leadership and Membership in any given community. Our success comes from our ability to foster, nurture, enhance and empower communications within this triangle. | 
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